Free Cloud Service Agreement Template: SLAs, Security, Data & Support
Create a professional cloud service agreement with clear service levels, data protection, backup procedures, and support terms.
Fill in the Form
Agreement Date
Provider Information
Client Information
1. Services Provided
2. Service Levels and Uptime Guarantee
4. Backup and Disaster Recovery
5. Fees and Payment
6. Support and Maintenance
8. Term and Termination
9. Liability and Indemnification
10. Governing Law and Dispute Resolution
Exhibit A – Service Description
Exhibit B – SLA (Service Level Agreement)
Exhibit C – Pricing Schedule
Preview
This Cloud Service Agreement ("Agreement") is entered into on [Date], by and between:
Provider: [Provider Company Name], located at [Address], email [Email], phone [Phone].
Client: [Client Name/Company Name], located at [Address], email [Email], phone [Phone].
Together, the "Parties."
1. Services Provided
The Provider agrees to deliver cloud-based services, including [IaaS / PaaS / SaaS / storage / hosting / other], as described in Exhibit A – Service Description.
Services include access to [applications, databases, computing resources], subject to the terms herein.
2. Service Levels and Uptime Guarantee
The Provider shall ensure a minimum uptime of [99.9%] per calendar month, excluding scheduled maintenance or force majeure events. If uptime falls below this threshold, the Client may be entitled to service credits as outlined in Exhibit B – SLA.
3. Data Ownership and Protection
The Client retains ownership of all data uploaded, processed, or stored within the cloud environment.
The Provider shall implement industry-standard security practices, including encryption in transit and at rest, access controls, and compliance with [GDPR / HIPAA / local laws].
4. Backup and Disaster Recovery
The Provider shall perform automated backups on [daily/weekly] intervals and maintain recovery procedures ensuring data restoration within [X hours/days].
In case of disaster or outage, the Provider shall notify the Client within [X] hours and provide ongoing updates until resolution.
5. Fees and Payment
The Client agrees to pay service fees as set out in Exhibit C – Pricing Schedule.
Invoices are due within [30] days of receipt. Late payments may incur [X%]% interest per month or suspension of services.
6. Support and Maintenance
Support is available via [ticket/email/phone/chat] during [business hours or 24/7 if applicable].
Priority response times are defined in Exhibit B – SLA.
Scheduled maintenance will be communicated at least [X] hours in advance.
7. Confidentiality
Both Parties agree to maintain confidentiality of all proprietary information, trade secrets, and customer data accessed under this Agreement.
8. Term and Termination
This Agreement commences on [Date] and continues for [X months/years], renewing automatically unless terminated with [30/60] days prior written notice.
Either Party may terminate immediately in case of material breach not cured within [X] days.
9. Liability and Indemnification
Provider liability is limited to the total fees paid by the Client in the preceding [12] months.
Neither Party shall be liable for indirect, incidental, or consequential damages.
The Client agrees to indemnify the Provider against claims resulting from misuse of services.
10. Governing Law and Dispute Resolution
This Agreement shall be governed by the laws of [State/Country].
Disputes shall be resolved first through good-faith negotiation, then [mediation/arbitration/litigation] in [Venue].
11. Entire Agreement
This Agreement, together with its Exhibits, constitutes the full understanding between the Parties and supersedes all prior discussions or agreements. Any amendments must be in writing and signed by both Parties.
Signatures
Provider Representative:
Signature: _______________________
Date: ____________
Name & Title: _________________________________
Client Representative:
Signature: _________________________
Date: ____________
Name & Title: _________________________________
Exhibit A – Service Description
[List services, features, resource limits, geographic regions, data center details.]
Exhibit B – SLA (Service Level Agreement)
[Response times, uptime %, remedies, penalties, service credits.]
Exhibit C – Pricing Schedule
[Subscription tiers, pay-per-use rates, overage fees.]
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